Customer Representative

Full Job Description

AVN – Mgmt Inc., a customer engagement and business development firm, is seeking a Customer Representative in San Leandro to represent AT&T Fiber and help customers discover faster, more reliable home internet.

As a Customer Representative, you’ll receive hands-on product knowledge, customer engagement, and sales training to confidently represent the AT&T brand. You’ll build relationships, answer questions, identify customer needs, and recommend services that improve connectivity while supporting sales growth throughout the community. This is an excellent opportunity for someone looking to build a career in sales, customer engagement, and brand representation.

Responsibilities of the Customer Representative

• Represent the AT&T Fiber brand professionally through direct customer interactions while creating positive sales opportunities.
• Build brand awareness by educating customers on the advantages of fiber internet and current service offerings to support sales growth.
• Engage customers in meaningful conversations to understand their internet needs and recommend the most suitable AT&T Fiber solutions using a consultative sales approach.
• Clearly explain pricing, promotions, installation timelines, and available services to deliver an outstanding customer experience and confidently close sales.
• Demonstrate how AT&T Fiber enhances everyday activities, including streaming, gaming, remote work, and video conferencing, while generating new sales opportunities.
• Develop lasting customer relationships while supporting team goals through customer enrollments, brand growth, and consistent sales performance.
• Accurately maintain customer information, monitor sales activities, and contribute to individual and team sales objectives.

Qualifications of the Customer Representative

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.
• Strong communication and interpersonal skills with a professional, outgoing attitude.
• Passion for representing a leading brand while developing a successful career in sales and customer engagement.
• Comfortable learning new products, technology, customer engagement strategies, and effective sales techniques.
• Self-motivated with the ability to work independently and contribute to a collaborative, team-oriented environment focused on achieving sales goals.

Pay: $63,675.01 – $67,257.13 per year

Work Location: In person