Dental Front Office Assistant

Full Job Description

Job SummaryWe are seeking a dynamic and detail-oriented Dental Front Office Assistant to join our vibrant dental team. In this essential role, you will serve as the first point of contact for patients, ensuring a welcoming and efficient experience from appointment scheduling to check-out. Your expertise in medical administrative support, insurance verification, and dental terminology will help streamline office operations and enhance patient satisfaction. If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, this opportunity is perfect for you! This paid position offers a chance to grow your career within a supportive and professional dental practice.

Duties

• Greet patients warmly and manage multi-line phone systems with professionalism and courtesy
• Schedule appointments using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal patient flow
• Verify insurance coverage and benefits, including Medicare, Medicaid, and private insurers, utilizing systems like Epic, Meditech, or Athenahealth
• Collect payments, process medical collections, and handle billing tasks with accuracy using EMR (Electronic Medical Records) systems such as eClinicalWorks or Meditech
• Review and update patient records while maintaining compliance with HIPAA regulations to ensure confidentiality and security of health information
• Assist with intake procedures by gathering medical history, updating documentation review processes, and explaining treatment plans to patients
• Manage office supplies, file medical records systematically, and support clinic operations to ensure smooth daily functioning

Skills

• Extensive experience with medical billing, coding (CPT, ICD-9/10), and documentation review in a healthcare setting
• Proficiency in dental terminology, health information management systems like Dentrix or Eaglesoft, and EMR/EHR systems such as Epic or Athenahealth
• Strong knowledge of HIPAA regulations to protect patient privacy and ensure compliance during all administrative processes
• Excellent computer skills including Microsoft Office suite (Word, Excel), typing (10 key typing), and familiarity with office management software
• Exceptional customer service skills paired with phone etiquette for handling inquiries professionally on multi-line phone systems
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Prior clinic or dental office experience is preferred; familiarity with insurance verification, medical coding (ICD-10), Medicare processes, and care plan documentation is a plus
• Strong organizational skills for filing, managing medical records, and supporting front desk operations in a busy environment

Join our team where your skills will make a meaningful difference in patient care while advancing your career in a supportive setting. We value energetic professionals committed to excellence in healthcare administration!

Pay: $15.00 – $19.00 per hour

Benefits:

• Dental insurance
• Paid time off

Experience:

• dental office: 1 year (Required)

Work Location: In person