Full Job Description
OverviewThe Assistant Manager supports the daily execution of clinic operations, team coordination, patient experience, and workflow consistency across InfusaLounge Integrative & Functional Medicine. This role ensures front-of-house excellence, supports clinical readiness, reinforces SOP adherence, and acts as the first line of escalation for daily operational issues.
The ideal candidate is highly organized, service-driven, detail-oriented, and capable of balancing hospitality, scheduling, administrative oversight, and team support in a fast-paced premium wellness environment.
This is a developmental leadership role designed to strengthen internal bench depth and create a pathway into Operations Manager or Clinic Operations Director.
Responsibilities
1) Front Desk & Guest Experience Leadership
- Support front desk operations to ensure a premium concierge-level guest experience
- Reinforce check-in, check-out, and patient communication standards
- Support membership conversations, package upgrades, and service add-ons
- Resolve day-to-day client concerns before escalation to leadership
- Ensure Google review asks and follow-up workflows are executed
2) Daily Operations & Workflow Support
- Assist with opening, mid-day, and closing operational checklists
- Monitor schedule flow and help reduce downtime or provider bottlenecks
- Troubleshoot same-day cancellations, late arrivals, and patient flow disruptions
- Help optimize room turnover and treatment readiness
- Support execution of daily huddles and communicate staffing risks
3) Team Accountability & Shift Oversight
- Help supervise front desk staff and support team adherence to SOPs
- Reinforce punctuality, dress code, service standards, and checklist completion
- Assist in coaching new hires on systems, scripts, and InfusaLounge hospitality
- Provide real-time feedback to improve workflow discipline
- Escalate performance issues to the Clinic Operations Director
4) Clinical Support Coordination (Non-Clinical)
- Ensure treatment rooms are guest-ready and stocked before shift start
- Support RN, paramedic, and NP workflow by coordinating room readiness
- Assist with supply pulls, retail stock replenishment, and back-office organization
- Monitor consent completion and intake workflow accuracy
- Coordinate with logistics and front desk on inventory shortages
5) Administrative & KPI Support
- Review daily schedule utilization and rebooking opportunities
- Support membership and package sales tracking
- Assist in weekly KPI reporting:
- Rebooking %
- Add-on conversion
- Membership growth
- Review generation
- Front desk accuracy
- Help prepare weekly scorecards and coaching notes
6) Compliance, Brand & Facility Standards
- Ensure lobby, IV lounge, consult rooms, and retail areas stay brand-ready
- Reinforce HIPAA-safe communication and front-office privacy workflows
- Support SOP compliance across front desk and operational support tasks
- Assist with temperature logs, room audits, and facility checklist verification
⭐ REQUIRED QUALIFICATIONS
- 1–2 years experience in:
- Medspa leadership
- Hospitality operations
- Healthcare front office leadership
- Wellness clinic coordination
- Strong customer service and conflict-resolution skills
- High attention to detail and urgency
- Comfortable multitasking in a fast-paced environment
- Strong communication and team leadership presence
- Experience with scheduling systems (Meevo preferred)
- KPI-minded with ability to drive team accountability
⭐ PREFERRED BACKGROUND
Ideal from:
- Medspa
- IV hydration clinic
- Functional medicine office
- Concierge medical office
- Luxury hospitality leadership
Pay: $26.00 – $28.00 per hour
Benefits:
- Paid time off
Application Question(s):
- Do you have any knowledge of Vitamin IV Therapy?
- Do you have any knowledge of Peptide Therapy?
- How many team members have you managed or lead in the past?
Education:
- Bachelor’s (Preferred)
Experience:
- Leadership: 2 years (Required)
Work Location: In person
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