Full Job Description
Front Care Coordinator – Dental Office
Position Summary
The Front Care Coordinator is responsible for managing the patient experience from first contact through check-out and follow-up. This role ensures efficient scheduling, accurate documentation, financial transparency, policy compliance, and timely escalation of issues to leadership. The Front Care Coordinator is a key contributor to patient satisfaction, operational efficiency, and practice growth.
Key Responsibilities::
-Patient Experience & Communication
-Greet patients professionally and ensure a positive first impression
-Answer incoming calls promptly, courteously, and efficiently
-Schedule, confirm, and reschedule appointments to optimize provider schedules
-Coordinate patient flow to minimize wait times
Scheduling & Production Support:
– Fill schedule gaps and cancellations proactively
-Confirm upcoming appointments and manage recall systems
Documentation & Compliance:
– Collect, review, and scan all required patient documentation on the day of service, including health histories and financial policies
-Maintain accurate and complete patient records in compliance with HIPAA and practice standards
-Safeguard protected health information (PHI) at all times
Financial Coordination:
-Review financial policies with patients and obtain required acknowledgments
-Collect copays and patient balances accurately at check-in or check-out
-Communicate treatment fees clearly and professionally
Policy Adherence & Escalation:
-Adhere strictly to all practice policies and procedures
-Report all incidents, policy violations, or operational concerns to leadership promptly
-Escalate patient concerns or complex issues appropriately
Professional Conduct:
-Maintain a professional presence at the front desk at all times
-Refrain from personal cell phone use while on duty except in emergencies
-Conduct all interactions with discretion, professionalism, and respect
Qualifications:
-Prior experience in a dental or medical office preferred
-Strong communication and organizational skills
-Ability to manage multiple tasks in a fast-paced environment
-Knowledge of HIPAA privacy and security requirements
-Professional demeanor and reliability
Performance Expectations:
-Accurate and timely completion of patient documentation
-High level of patient satisfaction and professionalism
-Reliable escalation of issues to management
-Consistent policy compliance
-Contribution to practice efficiency and growth
Work Environment:
This position requires attention to detail, focus on patient care, and collaboration with clinical and administrative team members.
Job Types: Full-time, Part-time
Pay: $20.00 – $26.00 per hour
Benefits:
- Employee discount
- Free parking
- On-the-job training
- Paid jury duty
- Paid time off
- Paid training
Experience:
- Dental front office: 1 year (Required)
- Dentrix: 1 year (Preferred)
Work Location: In person
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