Team Lead, Clinical Operations- Nurse Practitioner or Physician Assistant

Full Job Description

Team Lead, Clinical Operations

WoundTech

: Senior Director, Clinical Operations

Exempt

: Clinical Operations

: Remote

Woundtech is the nation’s leading physician-based provider of wound management services. We provide concierge care to all our patients in their place of residence. Since 1999 Woundtech has been on a mission to ensure that anyone, anywhere can get access to the best wound care possible. We have been achieving that goal year over year to patients across the US to Puerto Rico! Our commitment and dedication to providing the highest quality of care to our patients has resulted in superior clinical outcomes and that is what sets us apart from everyone else. We are growing and looking to add this role to our Team!

This role will support the Sr. Director, Clinical Operations to target strategy goals that impact clinical and financial metrics. This role will identify areas of clinical development opportunities such as: clinical protocol implementation, documentation requirements, adherence to clinical protocols, supply management, and other clinical and operational activities to ensure quality patient care. Conduct chart reviews and identify trends and opportunities for further education / training. May conduct direct patient care support to identify opportunities and / or to support the field care team. Service as a liaison across the providers, clinical, and operations team to ensure efficient cross functional workflows. Support to research, analyze, and validate clinical data metric and identify process / activities to improve results as identified.

The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive.

· Implement both individual and team performance goals and incentive programs as designed.

· Provider oversight and manage front line providers care delivery.

· Manage day to day field based clinical operations.

· Conduct performance review, coaching, corrective action, and other team management needs in collaboration with leadership and HR.

· Actively seek feedback from team members to identify opportunities to maintain a positive collaborative culture.

· Provide guidance and support to team members, sharing your expertise and knowledge.

· Provide in-depth training of organization policies and procedures, use of EMR, ordering supplies, wound care products on formulary, wound care, and debridement.

· Will carry a small load of patients for new clinician training purposes.

· Conduct field support for new providers to master training modules as identified.

· Determine competency of candidates prior to assignment to territories and patients.

· Conduct and support reviews to ensure providers are in alignment with clinical protocols.

· Assist with case reviews and preparation for internal and external rounds.

· Conduct direct care with patients based on organizational needs. Which may include debridement of wounds by sharp, enzymatic, or autolytic methods completed safely during the patient visit, application of topical wound care and associated wound management.

· Recommendation of associated services to improve wound healing outcomes. This includes labs, radiologic tests, vascular tests, referrals, home health care, negative pressure wound therapy devices, orthotics, and other services as required.

· Interpretation of diagnostic test and recommendation of appropriate follow up.

· Recommendations for prescription of required medications and/or Durable Medical Equipment (DME) to facilitate wound healing and/or wound prevention within her/his scope of practice, license and as per the collaborative agreement with the supervising physician.

· Assists with one-on-one training and coaching sessions as assigned.

· Delivery direct patient care and maintain a small caseload.

· Use organization dashboards, analytics, and root cause reporting for the responsible functions and across the organization as applicable.

· Maintain clinical quality integrity program to ensure adherence of workflows, documentation requirements, turnaround times, and other related functions and incorporate into the performance management of team members.

· Support internal and external clinical rounds.

· Ensure provider schedule changes and coverage.

· Maintain current knowledge of wound care and insurance plans.

· Role model approach to patient education and delivery of patient education materials as identified.

· Attends required meetings and participated as a committee member as requested.

· Assist with special projects as needed.

· Collaborates with various levels of team members across the organization to improve clinical operations effectiveness.

· Coordinate in a matrixed reporting structure to complete job functions.

· NP or PA with valid license for current state of operation.

· 5 + years’ experience at the advanced practice level.

· Wound Care Certification and / or obtain certification within 6 months of employment.

· Experience with direct management of employees including interviewing, hiring, coaching, mentoring, etc.

· Ability to set priorities while managing multiple tasks.

· Analytical skills to assess data, make informed decisions, and develop effective plans both at the patient and operational design level.

· Strong written, verbal, and interpersonal communication skills including the ability to listen attentively and to communicate information clearly and effectively.

· Strong computer skills and proficient in MS work, excel, power point.

· Willing to travel within regionals and across states as needed.

· Demonstrate ability to work in a team, foster positive work environment, willingness to assist team members to achieve company goals.

· Works independently, multi-tasks, and meets deadlines in a demanding environment with frequent changes in priorities.

· Fluent in English and Spanish

· Program and operational process improvement experience.

Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting to 50 lbs. Close vision and ability to adjust focus.

Travel Requirements: as required.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodation is made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.

Woundtech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $130,000.00 – $132,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

License/Certification:

• Licensed Nurse Practitioner (Preferred)

Location:

• Tampa, FL (Required)

Work Location: Remote

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