Department of Transportation and Public Works Service Specialist 1

High school diploma or GED. Three years of high-volume customer service experience to include public contact, research, handling customer complaints, responding directly to customers over the phone or face-to-face, and processing customer transactions and payments. Completion of college coursework may substitute for the required work experience on a year-for-year basis.

This position provides customer service support in the EASY Card Regional Contact Center. Duties include assisting customers with EASY Card inquiries, processing applications, and transactions, performing data entry, and responding to service and fare media requests in accordance with established policies and procedures. The position conducts detailed reviews and analyses of customer transactions, including the review and resolution of refund requests, to ensure accurate transit fare payments and high customer satisfaction. The position necessitates customer service skills, attention to detail, and the ability to accurately document and resolve customer inquiries using multiple computer systems and applications.