Full Job Description
Balance Hormone Center – Scottsdale, AZ8575 E Princess Dr, Suite A-115, Scottsdale, AZ 85255Job Type: Full-time | Exempt
Pay: $55,000 – $65,000 per year
About Us
Balance Hormone Center provides comprehensive hormone replacement therapy and wellness services for men and women. We are a growing healthcare organization focused on compassionate, efficient, and patient-centered care.
We are seeking an experienced Office Manager to oversee the daily operations of our Scottsdale clinic and lead a high-performing team dedicated to delivering exceptional patient experiences.
Position Overview
The Office Manager serves as the operational leader of the clinic and is responsible for overseeing front and back-office operations, staff performance, patient experience, and compliance with company policies and procedures.
This role works a Monday-Friday schedule consisting of five 8-hour shifts. While the clinic is open from 8:00 AM to 6:00 PM, the Office Manager schedule may vary to support clinic operations and team needs.
Key Responsibilities
Clinic Operations
- Oversee daily front and back-office operations
- Ensure adherence to company SOPs and workflow efficiency
- Monitor patient flow, scheduling, and documentation accuracy
- Maintain compliance with company policies and operational standards
Staff Leadership
- Hire, train, and supervise clinic staff
- Manage employee schedules, PTO requests, and performance reviews
- Foster a positive, accountable, and team-oriented culture
- Partner with Human Resources on employee relations matters
Patient Experience
- Manage escalated patient concerns and ensure timely resolution
- Support a high standard of customer service and patient satisfaction
- Maintain documentation of patient issues and follow-up actions
Reporting & Inventory
- Track clinic performance metrics and key operational KPIs
- Manage inventory, ordering, and supply levels
- Maintain compliance logs and operational reporting requirements
Required Qualifications
- Experience in healthcare operations or clinic management required
- Strong leadership, communication, and organizational skills
- Experience with EMR systems, scheduling platforms, and reporting tools
- Ability to manage multiple priorities in a fast-paced environment
- Proven ability to lead teams and drive operational excellence
Benefits
- Health insurance
- Dental insurance
- 401(k) with employer matching
- Health Savings Account (HSA)
- Paid time off
- Paid holidays
- Employee discounts
- Referral program
Why Join Us?
- Opportunity to lead an established and growing Scottsdale clinic
- Career growth opportunities within a rapidly expanding healthcare organization
- Collaborative, supportive, and mission-driven team environment
- Make a meaningful impact on patients’ health and wellness journeys
Schedule: Monday-Friday, five 8-hour shifts
Salary: $55,000 – $65,000 per year
Pay: $55,000.00 – $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
Application Question(s):
- How many years of experience do you have managing operations in a medical or healthcare setting?
- How many employees have you directly supervised in your most recent role?
- What electronic medical record (EMR) systems have you used, and how comfortable are you navigating them daily?
- Have you been responsible for hiring, training, and managing staff performance in a prior role? Please briefly describe.
- What are your compensation expectations for this role?
- In your most recent role, approximately how many patients did your clinic see per day, and what was your role in managing patient flow?
- Tell us about a time you identified an operational issue in a clinic and how you resolved it.
- What experience do you have with medical billing, insurance verification, or revenue cycle processes?
- How would you describe your leadership style?
- If selected, when would you be available to begin employment?
- Tell us about a time you had to address a performance or behavioral issue with an employee. What steps did you take, and what was the outcome?
- What type of medical practice have you primarily worked in: insurance-based, cash-pay, or a combination of both? Please briefly describe your experience.
- This position will be based in the Scottsdale area. Are you able to reliably commute to this area?
Work Location: In person
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