Sales Support Specialist

Full Job Description

Position Overview

Tech‑Labs is a leading provider of technology solutions serving a wide range of industries, including education, workforce development, government, and technical training environments. Our mission is to equip organizations with the tools, systems, and expertise they need to operate efficiently and prepare for the future. Across all markets, we deliver high‑quality equipment, software, and support that build real‑world skills and strengthen operational capabilities.

We are seeking a detail-oriented and proactive Sales Support Specialist to enable efficient and effective project execution for our Sales and Support Teams. This role is responsible for managing administrative tasks, maintaining CRM data, supporting the sales process, and ensuring a seamless experience from lead generation through deal execution. The ideal candidate is highly organized, communicative, and able to manage multiple projects in a fast-paced team environment.

Key Responsibilities – Sales Operations & Support

• Work collaboratively with the sales support team to assist the sales team with day-to-day administrative tasks, including preparing quotes, proposals, and sales documents
• Manage and update CRM systems to ensure accurate pipeline tracking and reporting
• Support sales forecasting by maintaining up-to-date opportunity data and tracking deal progress for multiple Manufacturers
• Coordinate follow-ups, scheduling, and communications between sales reps, technical team, and customers

RFPs, Bids & Contract Management

• Prepare, coordinate, and submit complex RFQs (Requests for Quotes), RFPs (Requests for Proposals), and bid responses in collaboration with the sales team
• Reference to multiple manufacturers and thousands of pieces of equipment
• Gather required documentation, pricing, and technical information to ensure accurate and timely submissions
• Manage proposal timelines and deadlines to ensure compliance with submission requirements
• Assist in drafting, reviewing, and organizing contracts, agreements, and supporting documentation
• Maintain a repository of proposal templates, past submissions, and standard contract language
• Coordinate with support, sales, technical, finance, and leadership to ensure approvals and compliance

Customer & Account Management

• Support inbound customer inquiries by answering calls and routing to the appropriate specialist
• Support onboarding new customers and maintaining account records
• Help prepare customer-facing materials such as product information, pricing sheets, and documents

Data & Reporting

• Maintain clean, accurate customer and sales data across platforms
• Generate reports on pipeline health, sales performance, and key metrics as needed

Sales Enablement

• Support the creation and organization of sales tools, content, and templates
• Assist with sales/promotional materials, CRM updates, and documentation
• Facilitate inter-department communications, external communications, and follow-ups

Required Skills & Qualifications

• 3+ years of experience in sales support, sales operations, or administrative support
• Experience managing multiple complex projects with interruptions
• Ability to generate complex RFQs (Requests for Quotes), RFPs (Requests for Proposals), and bid responses
• CRM experience preferred, with strong attention to data accuracy (NetSuite, Salesforce, or HubSpot are a plus)
• Strong communication and customer service coordination skills
• Highly organized with attention to detail and excellent follow through
• Ability to analyze data and generate actionable insights
• Proficiency with Microsoft Office- Outlook, Excel, Word, and general business tools
• Position is IN-PERSON at Tech-Labs, located at 7827 Columbia Drive, Katy, TX, 77494
• Office hours are 8:00am-4:30pm Monday through Friday

Preferred

• Familiarity with proposal development, RFP response processes, creating and editing detailed quotes from high data volume, or contract coordination
• Experience supporting B2B or technical sales teams

Core Competencies

• Attention to detail
• Accuracy, without compromising speed
• Strategic time management
• Ability to take direction
• Strong communication skills
• Problem-solving mindset
• Cross-functional collaboration

Key Success Metrics

• Accuracy and timeliness of RFQs, RFPs, and CRM data and reporting
• Sales team satisfaction and responsiveness
• Quality and timeliness of RFP/bid submissions
• Support of pipeline growth and deal velocity

Why this Role Matters

This position plays a critical role in providing accurate quotes or bids to the customer and enables the sales team to focus on the customer relationship and sales cycle. The role removes administrative friction, improves data visibility, and ensures smooth execution across the sales lifecycle.

Compensation & Benefits

• Salary Range: $60,000–$70,000 annually (based on experience and qualifications)
• Performance-based bonus opportunities may be available
• Medical, dental, vision, and life insurance
• Paid time off (PTO), 7 paid holidays, and bonus PTO during winter holidays

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person